> For the complete documentation index, see [llms.txt](https://eshop.gitbook.io/eshopbox-developers/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://eshop.gitbook.io/eshopbox-developers/order/returns/create-a-return.md).

# Create a Return

### **Endpoint**

**POST** `http://wms.eshopbox.com/api/return`

### **Headers**

| Name          | Type   | Description                             |
| ------------- | ------ | --------------------------------------- |
| Authorization | string | Bearer Token to grant access to the API |

### **Request Body**

<table><thead><tr><th>Name</th><th width="109.6258544921875">Mandatory</th><th width="129.0616455078125">Type</th><th>Description</th></tr></thead><tbody><tr><td><strong>externalChannelID</strong></td><td>No</td><td>string</td><td>Name of the sales channel generated by Eshopbox</td></tr><tr><td><strong>customerReturnNumber</strong></td><td>Yes</td><td>string</td><td>Unique return number against a sales channel</td></tr><tr><td><strong>assignCourier</strong></td><td>Yes</td><td>boolean</td><td><code>true</code> to assign return tracking ID, <code>false</code> if not required</td></tr><tr><td><strong>customerOrderId</strong></td><td>Yes</td><td>string</td><td>Unique order number against a sales channel (Previously <code>customerOrderNumber</code>)</td></tr><tr><td><strong>pickup_type</strong></td><td>Yes</td><td>string</td><td>Pickup type for return, default: <code>"reverse"</code></td></tr><tr><td><strong>refundAmount</strong></td><td>Yes</td><td>string</td><td>Amount to be refunded on the return request</td></tr><tr><td><strong>isCOD</strong></td><td>Yes</td><td>boolean</td><td><code>true</code> if the order is Cash on Delivery (COD), <code>false</code> if prepaid. Since we are created return, if will be false.</td></tr><tr><td><strong>return_request_date</strong></td><td>Yes</td><td>string</td><td>Return request date and time (cannot be NULL, even though it's optional)</td></tr><tr><td><strong>repaymentType</strong></td><td>No</td><td>string</td><td>Refund mode</td></tr></tbody></table>

#### **Pickup Address** (Object)

<table><thead><tr><th width="254.49737548828125">Name</th><th width="108.59722900390625">Mandatory</th><th width="132.9130859375">Type</th><th>Description</th></tr></thead><tbody><tr><td><strong>customerName</strong></td><td>Yes</td><td>string</td><td>Name of the pickup customer</td></tr><tr><td><strong>addressLine1</strong></td><td>Yes</td><td>string</td><td>Pickup address line 1</td></tr><tr><td><strong>addressLine2</strong></td><td>Yes</td><td>string</td><td>Pickup address line 2</td></tr><tr><td><strong>city</strong></td><td>Yes</td><td>string</td><td>Pickup address city</td></tr><tr><td><strong>state</strong></td><td>Yes</td><td>string</td><td>Pickup address state</td></tr><tr><td><strong>postalCode</strong></td><td>Yes</td><td>string</td><td>Pickup address PIN code</td></tr><tr><td><strong>countryCode</strong></td><td>Yes</td><td>string</td><td>Pickup address country code</td></tr><tr><td><strong>countryName</strong></td><td>Yes</td><td>string</td><td>Pickup address country name</td></tr><tr><td><strong>contactPhone</strong></td><td>Yes</td><td>string</td><td>Pickup address contact number</td></tr><tr><td><strong>email</strong></td><td>Yes</td><td>string</td><td>Pickup address email address</td></tr></tbody></table>

#### **Items** (Array)

<table><thead><tr><th width="254.8125">Name</th><th width="102.84637451171875">Mandatory</th><th width="133.33685302734375">Type</th><th>Description</th></tr></thead><tbody><tr><td><strong>lineItemSequenceNumber</strong></td><td>No</td><td>string</td><td>Unique item ID in the client system</td></tr><tr><td><strong>itemID</strong></td><td>No</td><td>string</td><td>Product availability identifier on a channel</td></tr><tr><td><strong>sku</strong></td><td>Yes</td><td>string</td><td>SKU of the product (previously <code>SKU</code>)</td></tr><tr><td><strong>quantity</strong></td><td>Yes</td><td>number</td><td>Quantity of the item to be returned</td></tr><tr><td><strong>returnReason</strong></td><td>Yes</td><td>string</td><td>Reason for return</td></tr><tr><td><strong>additionalInfo.image</strong></td><td>No</td><td>string</td><td>Image shared by the customer</td></tr><tr><td><strong>additionalInfo.comment</strong></td><td>No</td><td>string</td><td>Remarks shared by the customer</td></tr><tr><td><strong>itemImage</strong></td><td>No</td><td>string</td><td>Product image</td></tr></tbody></table>

### Response

{% tabs %}
{% tab title="200 Return successfully created." %}

```json
{
    "externalChannelID": "CH3458",
    "integrationType": "4",
    "channelLabel": "Test123",
    "customerReturnNumber": "ReturnTestviaAPI13",
    "customerOrderNumber": "DiscrepancySmoke25",
    "pickupType": "reverse",
    "status": "CREATED",
    "latest_status": "created",
    "pickupAddress": {
        "pickup_customerName": "Gajanand Jangir",
        "pickup_addressLine1": "Near diwan hotel ajeetgarh",
        "pickup_addressLine2": "",
        "pickup_city": "SIKAR",
        "pickup_state": "",
        "pickup_postalCode": "332701",
        "pickup_countryCode": "IN",
        "pickup_countryName": "India",
        "pickup_contactPhone": "+919256312345",
        "pickup_email": "gajanand.07@gmail.com"
    },
    "dropAddress": {
        "drop_name": "Delhi Warehouse",
        "drop_address": "68p sector 22, gurgaon",
        "drop_pincode": "122015",
        "drop_city": "Gurgaon",
        "drop_country": "India",
        "drop_state": "Haryana",
        "drop_contact": "9571912345"
    },
    "items": [
        {
            "lineItemSequenceNumber": 0,
            "orderItemID": "DiscrepancySmoke25-45102164",
            "itemID": "My4",
            "quantity": 1,
            "returnReason": "size is too small",
            "productName": "My product 4",
            "itemImage": "",
            "returnFlag": "1",
            "lineItemTotal": 1000,
            "productAdditionalInfo": {
                "specification": [
                    "enable batch tracking"
                ],
                "productDetails": {
                    "unitPrice": 1000,
                    "hsnCode": "4858645",
                    "dimensionHeight": 10,
                    "dimensionLength": 10,
                    "dimensionUnit": "cm",
                    "description": "My product 4",
                    "weight": 480,
                    "weight_dimension_status": "unverified",
                    "mrp": 2000,
                    "dimensionWidth": 10,
                    "type": "BASE",
                    "taxCode": "ESBGST2",
                    "imageUrl": "https://cdn.shopify.com/s/files/1/0698/9820/7478/files/PROD4.png?v=1750413384",
                    "accountSlug": "eshopboxdemo",
                    "sku": "My4",
                    "esin": "Y4SX63I3A45",
                    "brand": "",
                    "additionalNames": {
                        "others": [
                            "My4"
                        ]
                    },
                    "status": "ACTIVE",
                    "weightUnit": "g"
                }
            }
        }
    ],
    "trackingId": "24343321002736",
    "courierName": "XpressBees"
}
```

{% endtab %}
{% endtabs %}

```json
curl --location --request POST 'http://wms.eshopbox.com/api/return' \
--header 'Content-Type: application/json' \
--header 'Authorization: Bearer YOUR_ACCESS_TOKEN' \
--data-raw '{
    "customerReturnNumber": "RET123456",
    "assignCourier": false,
    "customerOrderId": "ORD987654",
    "externalChannelID": "SHOPIFY",
    "pickup_type": "reverse",
    "refundAmount": "1500",
    "isCOD": false,
    "return_request_date": "2025-03-19 10:30:00",
    "repaymentType": "wallet",
    "pickupAddress": {
        "customerName": "John Doe",
        "addressLine1": "123, Main Street",
        "addressLine2": "Near City Park",
        "city": "Mumbai",
        "state": "Maharashtra",
        "postalCode": "400001",
        "countryCode": "IN",
        "countryName": "India",
        "contactPhone": "9876543210",
        "email": "johndoe@example.com"
    },
    "items": [
        {
            "lineItemSequenceNumber": "1001",
            "itemID": "ABC12345",
            "sku": "PROD56789",
            "quantity": "1",
            "returnReason": "Defective product",
            "additionalInfo": {
                "image": "https://example.com/image1.jpg",
                "comments": "Product is not working"
            },
            "itemImage": "https://example.com/realImage.jpg"
        }
    ]
}'
```


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