Get Tracking Details via webhook
This API allows your application to automatically receive real-time fulfillment and return shipment status updates from Eshopbox.
Registering a Webhook
To receive real-time status updates, you need to provide Eshopbox with the webhook URL to be configured. This is a manual process. Please raise a support ticket through your Eshopbox workspace to request webhook configuration. Learn how to raise a support ticket: Support guide
NOTE: Auto registering a webhook (Comming soon)
Shipment Journey Events
Once the webhook is registered, Eshopbox will send updates based on the shipment lifecycle.
Forward Shipment Events (Customer Delivery)
Shipment Created
created
Shipment has been created in the system.
Order Packed
packed
Order has been packed and is ready for dispatch.
Ready to Ship
ready_to_ship
Shipment is ready to be handed over to the courier partner.
Picked up
picked_up
Courier partner has picked up the shipment.
Out for Pickup
out_for_pickup
Shipment is assigned and out for pickup.
Pickup Failed
pickup_failed
Courier failed to pick up the shipment.
In Transit
intransit
Shipment is moving between courier hubs.
Out for Delivery
out_for_delivery
Courier partner is out to deliver the shipment to the customer.
Delivered
delivered
Shipment has been successfully delivered to the customer.
Failed Delivery
failed_delivery
Delivery attempt failed (e.g., customer not available).
Return to Origin
rto, rto_created
Return to Origin initiated for the shipment.
RTO In Transit
rto_intransit
Shipment is in transit back to the origin warehouse.
RTO Out for Delivery
rto_out_for_delivery
Shipment is out for delivery back to the origin.
RTO Delivered
rto_delivered
Returned shipment successfully delivered back to origin.
RTO Failed
rto_failed
Return to origin attempt failed.
Shipment Delayed
shipment_delayed
Shipment has been delayed due to operational issues.
Shipment Dispatched
dispatched
Shipment has been dispatched from the warehouse.
Shipment Held
shipment_held
Shipment is temporarily on hold due to exceptions.
Unhold
unhold
Shipment has been released from hold.
Return Expected
return_expected
Return from customer is expected (usually post-NDR or return).
Cancelled Order
cancelled_order
Order has been cancelled.
NDR Submitted
ndr_resolution_submitted
Non-Delivery Report submitted for resolution.
Damage
damage
Shipment is reported as damaged.
Lost
lost
Shipment is reported as lost in transit.
RTO Contact Support
rto_contact_customer_care
Courier has contacted customer care regarding RTO.
Pickup Pending
pickup_pending
Pickup is scheduled but still pending.
Return Shipment Events (Customer Returns)
Return Created
created
Return request has been created by the customer.
Pickup Pending
pickup_pending
Return pickup is scheduled but still pending.
Out for Pickup
out_for_pickup
Courier partner is out to pick up the return shipment.
Pickup Cancelled
pickup_cancelled
Return pickup has been cancelled by the courier or customer.
Pickup Failed
pickup_failed
Courier failed to pick up the return shipment.
Picked Up
picked_up
Return shipment has been successfully picked up.
In Transit
intransit
Return shipment is moving between courier hubs.
Out for Delivery
out_for_delivery
Courier partner is out to deliver the return shipment to the warehouse.
Delivered
delivered
Return shipment delivered to the destination (customer or interim location).
Delivered to WH
delivered_warehouse
Return shipment has been delivered to the warehouse.
Failed Delivery
failed_delivery
Return delivery attempt failed.
Return Complete
complete
Return process is successfully completed.
Cancelled Return
return_cancelled
Return request has been cancelled.
Return Approved
approved
Return shipment has been approved after quality checks.
Return Lost
lost
Return shipment is reported as lost during transit.
Sample Webhook Payload
Webhook payloads are delivered as a POST request to your registered endpoint in JSON format.
Event Example: dispatched
dispatchedcurl --location --request POST 'shipment_created' \
--header 'Content-Type: application/json' \
--data-raw '{
"customerOrderNumber": "AB123456789",
"vendorOrderNumber": "ORD998877665544",
"externalShipmentID": "AB123456789-102-22",
"externalWarehouseID": "Fashion Hub Warehouse 204",
"externalChannelID": "Myntra Express - Fashion Hub",
"integrationType": "4",
"defaultWarehouseCode": "204",
"orderDate": "2025-03-15 14:25:10",
"portal_id": 18,
"paymentType": "ONLINE",
"order_id": 2134567,
"channel_id": 102,
"warehouse_id": 33,
"account_id": 302,
"locationCode": "XMUM"
"region": "",
"invoiceNumber": "INV-25/3021467",
"boxType": "MEDIUM",
"isPriorityShipment": "0",
"isGift": "1",
"invoice_url": "https://cdn.fashionhub.com/invoices/INV-25-3021467.pdf",
"invoiceDate": "2025-03-16 00:00:00",
"label_url": "https://cdn.fashionhub.com/labels/LABEL-3021467.pdf",
"labels": "",
"shippingInfo": [],
"boxAdditionalRecommendation": [],
"dimension_length": "32",
"dimension_width": "24",
"dimension_height": "10",
"weight": "780",
"trackingID": "FHXTRK1289765432",
"packageID": "",
"barcode": "",
"courierName": "BlueDart",
"created_at": "2025-03-15 15:05:30",
"updated_at": "2025-03-16 09:40:22",
"status": "dispatched",
"remarks": "",
"customerName": "Amit Sharma",
"customerContactNumber": "9876012345",
"email": "amit.sharma@example.com",
"channelSlug": "fashionhub",
"status_updated_at": "2025-03-16 10:00:00",
"status_log": {
"dispatched": "2025-03-16 10:00:00",
"packed": "2025-03-16 09:15:00",
"created": "2025-03-15 15:05:30"
},
"orderExternalCreatedAt": "2025-03-15 14:24:00",
"shippingAddress": {
"customerName": "Amit Sharma",
"addressLine1": "21, Green Park Avenue",
"addressLine2": "Near City Mall",
"city": "New Delhi",
"state": "Delhi",
"postalCode": "110016",
"countryCode": "IN",
"countryName": "India",
"contactPhone": "9876012345",
"email": "amit.sharma@example.com"
},
"id": 2098843,
"isCOD": "0",
"track_payload": [],
"packed_date": "2025-03-16 09:15:00",
"items": [
{
"lineItemSequenceNumber": 1,
"orderItemID": "FSHB123456-7891011",
"itemID": "620fe45d1245dc98745678a9",
"sku": "FSHWMJKT0021_M",
"customerOrderItemID": "",
"asin": "",
"productName": "Men's Casual Denim Jacket",
"quantity": 1,
"customerPrice": 1599,
"lineItemTotal": 1599,
"invoiceTotal": 1599,
"discount": 0,
"taxRate": 12,
"taxAmount": 191.88,
"giftMessage": "Happy Birthday! Enjoy your gift.",
"giftLabelContent": "From Riya",
"lineItemOrderStatus": "",
"orderItemIDs": [
"AB123456789-897654"
],
"productImageUrl": "https://fashionhub.imgcdn.com/products/FSHWMJKT0021_M_1.jpg",
"productAdditionalInfo": {
"size": "M",
"color": "Dark Blue"
},
"expectedDeliveryDate": "2025-03-18",
"shippingCharges": 0,
"productUrl": "https://fashionhub.in/product/FSHWMJKT0021"
},
{
"lineItemSequenceNumber": 2,
"orderItemID": "FSHB123456-7891012",
"itemID": "620fe45d1245dc98745678b2",
"sku": "FSHWMTEE0045_L",
"customerOrderItemID": "",
"asin": "",
"productName": "Men's Graphic T-Shirt",
"quantity": 1,
"customerPrice": 699,
"lineItemTotal": 699,
"invoiceTotal": 699,
"discount": 50,
"taxRate": 5,
"taxAmount": 32.14,
"giftMessage": "",
"giftLabelContent": "",
"lineItemOrderStatus": "",
"orderItemIDs": [
"AB123456789-897655"
],
"productImageUrl": "https://fashionhub.imgcdn.com/products/FSHWMTEE0045_L_1.jpg",
"productAdditionalInfo": {
"size": "L",
"color": "Black"
},
"expectedDeliveryDate": "2025-03-18",
"shippingCharges": 0,
"productUrl": "https://fashionhub.in/product/FSHWMTEE0045"
}
]
}'
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